Privacy Policy
Last Updated: January 1, 2026 • Effective Date: January 1, 2026
1. Legal Entity & Scope
Novum Technology Labs is a DBA of KDB Enterprises LLC, an Arizona limited liability company. This Privacy Policy describes how KDB Enterprises LLC (“Novum Technology Labs,” “Company,” “we,” “us,” or “our”) collects, uses, maintains, and safeguards information collected from visitors and clients of novumtechlab.com and users of our business automation, telephony, and software services.
By accessing our website, requesting a consultation, or consenting to receive electronic and SMS communications from us, you agree to the practices outlined in this policy.
2. Mobile Information & SMS Privacy (TCR / 10DLC Mandatory Disclosure)
Mandatory Non-Sharing Clause:
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
We deeply respect your communications privacy. Specifically regarding our mobile text messaging (SMS/MMS) programs:
- No Third-Party Sharing: Mobile phone numbers, text messaging originator opt-in data, and consent records will never be sold, rented, leased, bartered, or shared with any third parties, affiliates, or marketing brokers for marketing or promotional purposes under any circumstances.
- Strict Internal Use: Your mobile contact information is strictly utilized to deliver requested services, including appointment confirmations, calendar alerts, two-way customer service inquiries, callback notifications, and direct account follow-ups.
- Subcontractor Restrictions: Any operational vendors (such as our certified telephony carrier Telnyx) who assist us in transmitting SMS messages are strictly bound by confidentiality contracts and are forbidden from using your mobile details for any independent purpose.
3. Information We Collect
We may collect information directly from you when you interact with our website or services:
- Contact Information: Name, business name, professional email address, and telephone/mobile number.
- Inquiry & Lead Details: Project requirements, operational challenges, software stack requirements, and calendar booking preferences submitted through our consultation forms or conversational tools.
- Telephony & Voice Session Metadata: When you call our customer service or demo lines, we process call metadata (caller ID, timestamp, call duration) and audio/transcription data necessary to handle your inquiry.
- Technical Usage Data: Anonymized browser type, operating system, referring URL, and page interaction timestamps collected for server diagnostics and system performance.
4. Purpose and Legal Basis for Processing
We process collected information solely for legitimate business purposes:
- To schedule, confirm, and conduct requested technical consultations and business discovery sessions.
- To respond to your inquiries, support requests, and provide ongoing customer care.
- To deliver transactional notifications, system status updates, and contractual service agreements.
- To maintain infrastructure security, prevent fraudulent activity, and ensure compliance with telecommunications regulations.
5. Your Choices & Opt-Out Mechanisms
SMS Opt-Out: You may opt out of receiving SMS communications at any time by replying STOP to any text message received from us. You will receive a one-time confirmation message verifying your cancellation.
SMS Assistance: For help or assistance regarding text messages, reply HELP or contact us directly at kent@novumtechlab.com or (602) 892-9897.
Email Opt-Out: Promotional or update emails include an unsubscribe link in the footer. Transactional emails regarding active projects or booked appointments may continue as necessary for service fulfillment.
6. Data Security & Google Cloud Architecture
Our website and infrastructure are hosted on Google Cloud Platform utilizing SOC 2 / ISO 27001-certified data centers. We enforce TLS 1.3 encryption in transit, strict least-privilege IAM controls, and AES-256 encryption at rest for database records. No credit card numbers or sensitive payment details are stored on our servers.
7. Official Contact & Privacy Officer
If you have questions, privacy requests, or wish to exercise your data rights, please contact our compliance desk: